YMT

Saturday, May 8, 2010

Etiquette

Appointments:
Appointments can be booked online or by phone. Same day appointments can be made but a credit card number must be provided and our cancellation policy will be in effect immediately. We do advise you to book as far in advance as possible to receive your preferred choice of times and treatments. As an added convenience we have both male and female registered massage therapists. Unless you state a personal preference, we will schedule your appointment depending on availability.

Lateness Policy:
If you do happen to arrive late for your appointment, we will try our best to accommodate your full booking. However, if that's not available, you will be billed for the full cost of the original booking.

Cancellation Policy:
Yorkville Massage Therapy has a cancellation policy, when you book an appointment with a therapist you are booking that therapist's time. A credit card number may be required to guarantee your booking. A 24hr notice for cancellation is required or a cancellation fee of 60% of the treatment will be charged:
30min ....... $29.20
45min ....... $39.82
60min ....... $50.44
75min ....... $61.06
90min ....... $71.68
120min...... $92.92
 All cancellation fees are subject to HST

No-Shows will be billed at 100% of the treatment charge.

Upon Arrival:
We ask that you please place cell phones and other mobile devices on vibrate because the environment at Yorkville Massage Therapy is one of quiet and relaxation. You are also required to complete a health history profile/release form. This is in accordance with the CMTO (College of Massage Therapy of Ontario). This form will also allow our Registered Massage Therapist to be aware of any medical needs or conditions so that the appropriate consideration and modifications can be made during treatments.

Important Notes:
We ask that you arrive at least 15 minutes prior to your first treatment as a completed case history form will be required for your initial visit.

All of our team members are trained and registered professionals. Please let us know if we can make you more comfortable in anyway (e.g.: massage pressure, room temperature, music volume etc.)

You will be fully draped during all treatments except for the areas that are being treated.

For questions about Yorkville Massage Therapy's Clinic Procedures, please ask our receptionist. For questions about massage, please ask your RMT.

Yorkville Massage Therapy is not responsible for lost or stolen items.

For your information, massage treatments by a Registered Massage Therapist may be covered under your insurance plan, ask your plan coordinator if you are eligible for reimbursement.

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